We are always available for you!
907, 9th Floor, Kailash Building, 26, KG Marg,
Barakhamba, New Delhi, Delhi 110001
011-42700800
FOR ANY QUERY
IT Helpdesk
011-42700809
Account Opening
011-42700813
Trade Solution
011-42700804
Escalation Matrix
Mon-Fri :- 09:00 AM - 06:00 PM [ Sat :- 10:00 AM - 05:00 PM ]
Weekly Off: 2nd & 4th Saturday and Sunday
| Customer Care | Bhoomi | 907, 9th Floor, Kailash Building, 26 KG Marg, New Delhi - 110001 | 011-42700800 | investorgrievance@acemoneyindia.com |
| Head of Customer Care | Neetu Sehgal | 907, 9th Floor, Kailash Building, 26 KG Marg, New Delhi - 110001 | 011-42700807 | rms@acemoneyindia.com |
| Compliance Officer | Vipin Kumar Sharma | 907, 9th Floor, Kailash Building, 26 KG Marg, New Delhi - 110001 | 011-42700821 | compliance@acemoneyindia.com |
| CEO | Vipin Kumar Sharma | 907, 9th Floor, Kailash Building, 26 KG Marg, New Delhi - 110001 | 011-42700821 | director@acemoneyindia.com |
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
FILING COMPLAINTS ON SCORES – EASY & QUICK
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES:
i. Name, PAN, Address, Mobile Number, E-mail ID - Benefits:
i. Effective communication
ii. Speedy redressal of the grievances
SEBI : https://scores.sebi.gov.in
FILING COMPLAINTS ON SMARTODR – EASY & QUICK
1. Register on SMARTODR portal
2. Mandatory details for filing complaints on SMARTODR: i. Name, PAN, Address,
Mobile Number, E-mail ID
3. Benefits: i. Effective communication ii. Speedy redressal of the grievances
Steps for access of ODR Portal:
• Register on SMART ODR Portal
• File a New Dispute
• Select Intermediary
• Select Category
• Enter Dispute Details
• Track Resolution Progress
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
